» FAQ’s

01. How to contact with us?

  1. Online service:by Trademanager, Skype,Email
  2. You can choose your Interested products and send inquiry to us.
  3. Call us without any hesitation.

02. How to confirm the products quality before placing orders?

  1. We will offer you our products specification standard to you,and we test every batch of our product by HPLC.UV,GC AND TLC AND etc. We also cooperate with independent third party lab such as SGS,PONY etc.
  2. FREE SAMPLES of some products can be sent on request,only need to pay the shipping cost  or arrange a courier to us and take the samples.
  3. Send us your products specifications and requests, we will produce for you.

03. How to make order & payment?

  1. Pi will send to you, or you can order via Alibaba Trade assurance.
  2. We can accept payment by TT,WESTERN UNION,Escrow,Paypal,L/C
  3. Alibaba shop 1:  Alibaba shop 2: 

04. How to pack and storage?

  1. Packing:1kg/Aluminium Floil bag with Carton outside.  25KG/Fiber drum with double PE BAGS INSIDE.
  2. Storage:Store in cool & Dryplace,keep away from light and heat.

05. How to ship and delivery?

  1. Transit could be DHL,UPS,TNT,FEDEX,EMS.For mass orders,it will be ship by air or sea.

06. Our reture service policy

  1.  We offer an unconditional,full money back guarantee,if you are not 100% satisfied with our products,return all goods back to us within 60 days and we will fully refund your money.

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  • Contact us

    Skype:[email protected]
    Web: www.imaherb.com